FAQs

What are the costs of CloudRail?
It is a combination of a subscription model based on the number of connected sensors or actuators and the costs for the CloudRail.Box (hardware). You can find the current pricing here.

Why a subscription model?
We believe that devices which are connected to the internet need to be continuously maintained (e.g. security patches). This can’t be achieved without a subscription. Moreover, our goal is to keep adding new features to the product in the future. Since all the cloud platforms we support charge based on a subscription model as well, we think this is also the right model for CloudRail.

Can I connect multiple IO-Link Masters to a single CloudRail.Box?
Yes, just put a standard ethernet switch in between. You can even mix Masters by different vendors.

How many Sensor and IO-Modules can I connect to the Cloud?
In theory thousands, but this highly depends on your configuration, more specifically on the frequency of data being sent to the cloud. There is a huge difference between a sensor value being sent every 20ms and one every 10mins. Usually the bottleneck is the internet connection (bandwidth) and not the performance of the CloudRail.Box.

What’s different to the Edge Gateway by XYZ?
Most edge gateways on the market are very generic and thus complex to use. Our goal was that everyone with IT knowledge should be able to connect sensors with the cloud. So we made it super simple and took out required domain-specific knowledge about the OT.

Does the Box support wifi or cellular?
Currently not. Most customers with this requirement use a third party wifi or cellular router which connects to the CloudRail.Box via Ethernet. We plan to release a version with build in wireless technology later this year.

What sensors are compatible?
All IO-Link sensors and other selected models. Find a list here.

What IO-Module are compatible?
You can find a list here.

How often is the sensor data being sent to the cloud?
You can configure that between every 20ms and several years. It is also possible to define a threshold as a percentage. So for example if the temperature changes by more than 20%, send it to the cloud. This is especially useful for switching sensors which are either 0 or 1.

How does the setup of the Box work?
The CloudRail.Box comes with a code located on the right side of it. Just enter it in the Device Management Cloud or scan the QR-code. That’s it.

Can I manually change IP addresses?
Yes. Please add the Box to your Device Management Cloud first (even thought it can’t communicate with it yet) and check the tab “Advanced Network Settings” for further instructions.

How are software updates delivered to the Box?
Via a remote firmware update. You will be notified about new version in the Device Management Cloud and install the update with just a single click. Moreover, it is possible to automatically install it at a predefined time.

What happens if the Box loses connection to the internet?
The CloudRail.Box stage up to 65535 messages to send it once the internet is back. Moreover, it is possible to use device shadows to store and sync states if supported by the respective cloud platform.

How can I move a box to a different account?
Yes, please contact support@cloudrail.com. Due to security reasons, we don’t allow this being done by the user.

Is it suitable for industrial environments?
Yes. The CloudRail.Box has been specifically designed for industrial environments by the experts from Kunbus. The box is IP20, so you should put it in a cabinet.

Does it support a local MQTT client?
Currently not, but this will come soon.

Does it support cloud XYZ?
Currently, we support AWS, Azure, IBM, Google, SAP and Alibaba. Contact support@cloudrail.com if we missed your preferred provider.

What protocol does it use and on which port?
It uses MQTT to communicate with the Device Management Cloud and as well most cloud platforms. If a platform does not support MQTT, it uses http as a fallback. Of course always the encrypted version (MQTTs, https). It uses the ports 443 and 8883.

Is CloudRail secure / reliable?
Yes. CloudRail technology runs on over 150 million devices worldwide. We’ve got quite some experience with this. Moreover, the company has a software background, so security is part of our DNA.

Does the data passes a CloudRail server?
No. The Device Management Cloud is just used to configure the CloudRail.Box devices. The actual data flows directly between the Box and the respective cloud platform.

Can I use multiple cloud providers in parallel?
Yes. You can connect your devices with different cloud platforms. Even the same sensor with multiple clouds is possible.

How do you add devices on the respective cloud platform?
We connect into you e.g. AWS account via the AWS API. So it is necessary to provide your API credentials to the Device Management Cloud. If you don’t like the automated way, you can still add devices manually and just pass the device credentials.

Can I manually add devices which already exist on my cloud platform?
Yes. In this case you need to provide the device credentials or certificates. This is done via the device management cloud as well.

Does CloudRail work in an existing installation?
Our main goal is to connect additional sensors, just used for IIoT purposes, to the cloud. Thus IO-Link masters with just a fieldbus port, can only be used to communicate with the CloudRail.Box. Masters with a separate port for IoT applications (e.g. DataLine edition by IFM), can communicate with a PLC and the CloudRail.Box in parallel.

How is the CloudRail.Box being configured / managed?
Only through the Device Management Cloud. You don’t need to configure anything locally.

Can I remote manage the CloudRail.Box
Yes, this is actually the standard way of doing it. It’s all done through the Device Management Cloud.

Do you offer an on-premise version of the Device Management Cloud
Yes. Contact us at support@cloudrail.com for more information.

Is is possible to get a Brandlabel / Whitelabel version of the CloudRail.Box
Yes. Contact us at support@cloudrail.com for more information.

Any other question?
Feel free to contact us at support@cloudrail.com